“My main contribution is my experience in change management and proven ability to serve organizations in their goal of achieving excellence in their internal processes, the organizational environment and the quality of their products and services”
Gabriel has managed projects oriented to provide support for his client’s organizations by granting exceptional service throughout the integration of people, processes and technology; as well as preparing them for significant and continuous changes in the productive cycles.
He has worked with multinational organizations and small entrepreneurial companies.
Change Management
Normally the execution of a project generates achievements that involve organizational changes, learning experiences, and continuous improvement.
Consultancy shall be adjusted to the needs of the clients, the performance of their operations, budget and resources. For some projects the job may include only Gabriel’s participation, or a larger team depending on their objectives and complexity of each project. The experience and academic credentials of Gabriel Bovea allow him to assembly a competitive team, with experts in different disciplines.
The journey begins with the client pointing his needs, sharing the mission, vision and values of the company. That is the start point from where we will prepare a project plan based on customer’s expectations. The project plan will visualize the gap between the current situation and the ideal scenario. Scope, timing, main changes, additions to the current operation, resources, among others.
Project Management
Gabriel Bovea has a broad mastery of project management methodology that allows him conducting any type of project, controlling time and resources immersed in this project. As a consultant prefers acting as an Ad hoc manager, by executing coaching to other managers and participants.
Some examples of projects carried out include:
✓Teaming with an Insurance Brokerage Company to build an internal awareness of the importance and function of customer contact services in their prospecting and collections processes and establish effective interfunctional teams.
✓Help a non-profit industry to design and apply project methodology in the execution of its business plan.
✓Assist a state government in the definition of processes that allowed them to administer a system of support to communities, development of reasonable customer service standards for organizations that provide services to taxpayers.
✓Work with one of the most recognized companies in Call Center processes in the assembly of all their production areas, from the creation of a business plan to the execution of their internal processes, training, motivation and productivity in a demanding organizational climate.
✓Improve service levels, quality and management for a cellular manufacturing company leading to more consistent service delivery and proportionally lower costs.
Strategic HR
In the framework of Human Resources activities for organizations, Gabriel has extensive training and experience in the management of work teams. He has specialized in Organizational Change, directing in the first person all the project phases that involve positively altering the organizational environment. Some examples of this type of project are:
✓ Support in the management of organizational change by designing and / or implementing strategies that guarantee the precise execution of the company’s operations, while transforming the demands of processes, people, technology management and management of natural organizational conflict.
✓ Definition of organizational models ranging from the realization of the organization chart to the design of roles and functions within the organizational structure, preparation of organizational manuals, own talent management processes.
✓ Configuration of productive teams according to the organizational vision. Each company has its own image and corporate identity, our contribution is to profile the levels of professional performance through the mechanisms that the organization has to quantify, qualify and compensate results.
✓ Recruitment and selection of trained personnel to meet the demands of the jobs, the talent search strategy is combined with the previous configuration of the capabilities the organization needs. This activity is framed in the construction of strategic HR processes that allow business strategies to be fulfilled.
✓ Definition of HR administrative processes, when they do not exist, we act advising the manager in charge of these processes in the configuration of the necessary steps to comply with the regulations and risk in the management compliance with the laws.
Process Improvement
Gabriel’s strategy is making a gradual immersion in the operation of the company, his approach to the other managers allows him to advise them from “outside the box” offering them a constructive, positive and objective vision of the reality worked. Some examples of this type of project are:
✓Advice on the construction of management indicators.
✓Advice on the design of action plans and strategic business plans in which all the areas that make up the company participate.
✓Detection of needs and improvement opportunities for the organization, which is transformed into useful action plans to close gaps or possible weaknesses in the processes.
✓Development and execution of human development programs, according to the needs of the company, my experience in induction and follow-up programs has optimal results.