Strategy & Service QualityExpectations vs. Experiences
Translation based on an article which was published in the Players of Life magazine. 2010 Authors: Gabriel Bovea Sociologist MBA in Management. Luis Torres. Industrial Engineer. MBA in International Business. Does your company [...]
2911, 2017
Branding the excellence by granting quality
Is it possible that companies can internally consolidate their own culture of excellence by measuring the quality of its internal processes? This is not a simple task, considering that [...]